Archives for August 2021

Program Manager, Narcotics Treatment Program

*Please submit a cover letter.

DEFINITION:

Under the direction of the Director of Behavioral Health and the Medical Director for SUDS the Program Director is responsible for direct clinical services, clinical supervision, and oversite activities including compliance with internal, state, county and federal regulations; the provision of high quality, cost-effective client care, and the reduction of funding dis-allowances from funding sources due to improper charting and billing. Compliance monitoring includes DHCS Narcotic Treatment Program Guidelines, Alameda County Behavioral Health Care Services guidelines, The Intergovernmental Agreement, and legislation, such as Title 22 that pertains to documentation and quality of care.

QUALIFICATIONS:

1 . The preferred incumbent will have at least 5 years experience working in Substance Use Disorders programs.

 At least 5 years of experience in a supervisory capacity.

 Familiarity with the guidelines and regulations pertaining to the standards of care and documentation for Narcotic Treatment Programs.

 Ability to establish rapport, systemically gather data, determine the readiness of the individual for treatment and change and apply accepted criteria for diagnosis of substance use disorders.

 Ability to analyze and interpret data to determine treatment recommendations and priorities.

 Ability to screen for co-occurring mental health issues; for psychoactive substance toxicity, substance toxicity, intoxication, and withdrawal symptoms; for danger to self or others.

 Able to demonstrate ethical and behavioral standards of conduct.

 A Master’s Degree in a behavioral health field, e.g. social work, psychology or other related field.

 An active license or registration (e.g., LCSW, ASW, MFT, AMFT, APCC, LPCC, PsyD) with the State of California Board of Behavioral Sciences. (REQUIRED)

 Requires a valid California driver’s license, a satisfactory driving record, and the ability to meet West Oakland Health Council’s requirement for insurance coverage.

 As a condition of employment, a physical examination and drug-free status is required.

EXAMPLE OF DUTIES:

1 . Develop, coordinate and manage quality management and regulatory compliance functions.

 Oversee and actively guide utilization review, confidentiality of records and peer review in accordance with federal, state, and local government requirements.

 Provide data to the Director of Behavioral Health and the Medical Director of SUD services regarding program operations.

 Work closely with SUD counselors to support ongoing compliance with quality service and documentation standards.

 Assist with implementation of Corrective Action Plans (Plans of Correction).

 Participate in CQI (Continuous Quality Improvement) meetings and committees.

 Review and certify all SUD charts for compliance with regulations.

 Plan, implement and provide continual monitoring of hard-copy documentation as well as electronic health records.

 Oversee data entry of all billable INSYST data and DATAR reporting has been completed as required by assigned staff.

1 0. Monitor and maintain all required program licenses and certifications in cooperation with the DBH and MD of SUD.

1 1 . Participates in Alameda County Behavioral Health Quality Assurance technical assistance activities, Quality Improvement trainings, and collaborative meetings.

Attend and participate in WOHC Continuous Quality Improvement meetings and projects

1 3. Conduct intake assessments for new clients.

14. Provide direct service for up to 10 clients.

1 5. Supervision of counseling staff and administrative staff.

1 6. Other duties as assigned.

GENERAL REQUIREMENTS:

1 Attends work regularly and punctually; is readily accessible during work hours to peers; limits absences from own duty stations and limits visits and activities which distract others from their performance of duties.

 Works cooperatively with immediate supervisor, with department members, and with other Council staff persons, as required

 Treats all patients / clients / visitors with respect and courtesy.

 Remains competent in skills required for position.

 During the initial thirty (30) days of employment, becomes and remains knowledgeable about and in compliance with the Council’s and Department policies and procedures in the following areas:

 Confidentiality of patient / client / fellow employee and supplier records.

 Patient’s rights and responsibilities.

 Professional and business ethics.

 Continuous quality and improvement.

 Safety and security of person and property. Infection control.

 Hazardous materials and waste.

 Life safety and emergency preparedness.

 Maintains a working knowledge about and in continued compliance with all of those areas listed under item (5) throughout your employment with the Council.

Provides care appropriate to the age of the patients / clients / visitors served.

8. Is able to work and/or interact satisfactorily with a workforce and public which is ethnically and culturally diverse.

Please submit a cover letter explaining how your previous experience fits with the requirements of this position.

DEPARTMENT: Behavioral Health

PROGRAM: NTP/OTP

POSITION: Program Manager

REPORTS TO: Director of Behavioral Health

APPLY:

WEST OAKLAND HEALTH COUNCIL, INC.

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Community Resource Representative

DEPARTMENT:	Finance
PROGRAM:	Registration
POSITION:	Community Resource Representative
REPORTS TO:	Registration Manager
SALARY:	$21.04/Hourly
DEFINITION:	Under the general supervision of the Registration Manager, the Community Resource Representative will, according to instructions, perform a variety of duties that require the exercise of independent judgment. The Community Resource Representative will seek to insure that all patients are aware of the resources available that would assist them in receiving care for their medical and health-related social problems.

QUALIFICATIONS:

Possession of a high school diploma.

Knowledge of the basic elements of correct English usage, spelling and mathematics. Also requires knowledge of general office methods, equipment, and correspondence.

One year of recent full-time paid employment interviewing and enrolling eligible applicants into health insurance programs, preferably in a community health center setting is desired.

Experience using the NextGen Electronic Practice Management System for patient appointment scheduling and appointment check-in is desired.

Fluency in Spanish is preferred.

Ability to type at least 25 words per minute and experience working in a Microsoft Windows environment.

Ability to write and speak clearly and effectively to a wide variety of individuals.

Must be able to pass a physical examination and be free of communicable diseases.

EXAMPLE OF DUTIES:

In a courteous and professional manner, registers private pay patients and patients with insurance in accordance with written procedures. Verifies insurance coverage; completes all necessary paperwork; assigns appropriate payor codes; enters information into the computer system and routes encounter forms appropriately.

Uses the computer terminal to update patient demographic, insurance, and other information as needed at the time of each visit.

In a courteous and professional manner, provides patients with printed materials that explain the Health Council’s services and policies. Also provides patients with printed materials that explain the eligibility guidelines and services covered by various County, State, and Federally funded programs.

In a courteous and professional manner, may assist patients and families with personal and environmental difficulties that predispose to illness or interfere with obtaining maximum benefits through referrals to other agencies and institutions, or to one of the Council’s Patient Care Coordinators; documents all referrals and follow-ups as appropriate.

In a courteous and professional manner, collects patient payments, provides change as needed, issues receipts and forwards monies to the Accounting Department with copies of the receipts. Is personally responsible, as custodian, for maintaining cash receipts and change funds in accordance with written procedures.

Performs clerical and other related duties required to complete assigned duties, to document their performance, and to maintain required departmental records. Makes photocopies of patient identification and insurance information; files all completed forms, Medi-Cal slips, signature sheets, etc. on a daily basis; submits a daily log sheet of all patients served to the supervisor; and is responsible for ordering and maintaining office supplies needed to perform required duties.

Provides backup for other staff when necessary to insure that there is continued, uninterrupted patient flow.

Attends staff meetings and in-service training sessions, as scheduled; reads, understands, and follows those procedures relevant to the assigned duties; and advises the supervisor of any difficulties in either understanding or performing the assigned tasks.

GENERAL REQUIREMENTS:

Attends work regularly and punctually; is readily accessible to peers during work hours; limits absences from own duty stations and limits visits and activities which distract others from their performance of duties.

Works cooperatively with immediate supervisor, with department members, and with other Council staff persons, as required.

Treats all patients / clients / visitors with respect and courtesy.

Remains competent in skills required for position.

During the initial thirty (30) days of employment, becomes and remains knowledgeable about and in compliance with the Council’s, and Department policies and procedures in the following areas:
- Confidentiality of patient / client / fellow employee and supplier records.
- Patient’s rights and responsibilities.
- Professional and business ethics.
- Continuous quality and improvement.
- Safety and security of person and property.
- Infection control.
- Hazardous materials and waste.
- Life safety and emergency preparedness.

Maintains a working knowledge about and continued compliance with all of those areas listed under item (5) throughout your employment with the Council.

Provides services appropriate to the age of the patients / clients / visitors served.

Is able to work and/or interact satisfactorily with a workforce and public which is ethnically and culturally diverse.

Is responsible for performing other assigned duties which are related to the above and which fall within the scope of this job description.

ONLY ORIGINL APPLICATIONS ARE ACCEPTED.

W.O.H.C. IS AN EQUAL OPPORTUNITY EMPLOYER;

BILINGUAL APPLICANTS ARE WELCOME

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Dental Unit Clerk V

DEPARTMENT:	Dental Department
PROGRAM:	Dental
POSITION:	Dental Unit Clerk V
REPORTS TO:	Chief Dental Officer
SALARY:	Salary Determined by Experience
DEFINITION:	Under the general supervision of the Director of Oral Health, the Employee will provide dental care for patients by diagnosing and treating Dental diseases,

QUALIFICATIONS:

Dental Assistant Responsibilities:

greet patients
register new patients according to established office protocols
assist patients to complete all necessary forms and documentation
verify and update patient information
inform patients of dental office procedures and policy
move patients through appointments as scheduled
enter all relevant patient information into data system
maintain and manage patient records in compliance with privacy and security regulations
answer and manage incoming calls
respond and comply to requests for information
schedule patient appointments
confirm upcoming appointments and recalls according to office protocol
check daily appointment schedule
arrange patient charts for next day appointments
fill in cancellations and no-shows
organize referrals to other medical specialists
dispatch lab work appropriately
collect and receipt payments from patients at time of treatment
inform patients of financial treatment plan options
arrange payment schedule with patients
prepare and mail billing statements
prepare claim forms for dental insurance
arrange supporting documents for insurance claims
sort and distribute incoming and outgoing post
monitor and maintain inventory of dental office supplies
update patient education materials
maintain a professional reception area
safeguard patient privacy and confidentiality

GENERAL REQUIREMENTS:

Attends work regularly and punctually; is readily accessible during work hours to peers; limits absences from own duty stations and limits visits and activities which distract others from their performance of duties.

Works cooperatively with immediate supervisor, with department members, and with other Council staff persons, as required Treats all patients / clients / visitors with respect and courtesy.

Remains competent in skills required for position.

During the initial thirty (30) days of employment, becomes and remains knowledgeable about and in compliance with the Council’s and Department policies and procedures in the following areas: Confidentiality of patient / client / fellow employee and supplier records Patient’s rights and responsibilities.

Professional and business ethics. Continuous quality and improvement. Safety and security of person and property. Infection control.

And current clinical workflows With our goals to meet current Joint Commission, CDC, OSAP Guidance Hazardous materials and waste. Life safety and emergency preparedness.

Maintains a working knowledge about and in continued compliance with all of those areas listed under item (5) throughout your employment with the Council.

Provides care appropriate to the age of the patients / clients / visitors served.

As a condition of employment, a physical examination and drug-free status is required.

Is able to work and/or interact satisfactorily with a workforce and public that is ethnically and culturally diverse.

Is responsible for performing other assigned duties that are related to the above and which fall within the scope of this job description.

Must be able to travel between dental sites.

And any other duties requests requested by the dental supervisor or CDO.

Willingness to do patient outreach projects.

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