Dental Unit Clerk V

DEPARTMENT:Dental Department
POSITION:Dental Unit Clerk V  
REPORTS TO:Chief Dental Officer
SALARY:                   Salary Determined by Experience
DEFINITION:Under the general supervision of the Director of Oral Health, the Employee will provide dental care for patients by diagnosing and treating  Dental diseases, 


Dental Assistant Responsibilities:

  • greet patients
  • register new patients according to established office protocols
  • assist patients to complete all necessary forms and documentation
  • verify and update patient information
  • inform patients of dental office procedures and policy
  • move patients through appointments as scheduled
  • enter all relevant patient information into data system
  • maintain and manage patient records in compliance with privacy and security regulations
  • answer and manage incoming calls
  • respond and comply to requests for information
  • schedule patient appointments
  • confirm upcoming appointments and recalls according to office protocol
  • check daily appointment schedule
  • arrange patient charts for next day appointments
  • fill in cancellations and no-shows
  • organize referrals to other medical specialists
  • dispatch lab work appropriately
  • collect and receipt payments from patients at time of treatment
  • inform patients of financial treatment plan options
  • arrange payment schedule with patients
  • prepare and mail billing statements
  • prepare claim forms for dental insurance
  • arrange supporting documents for insurance claims
  • sort and distribute incoming and outgoing post
  • monitor and maintain inventory of dental office supplies
  • update patient education materials
  • maintain a professional reception area
  • safeguard patient privacy and confidentiality


Attends work regularly and punctually; is readily accessible during work hours to peers; limits absences from own duty stations and limits visits and activities which distract others from their performance of duties.

Works cooperatively with immediate supervisor, with department members, and with other Council staff persons, as required      Treats all patients / clients / visitors with respect and courtesy.

Remains competent in skills required for position.

During the initial thirty (30) days of employment, becomes and remains knowledgeable about and in compliance with the Council’s and Department policies and procedures in the following areas: Confidentiality of patient / client / fellow employee and supplier records Patient’s rights and responsibilities.

Professional and business ethics. Continuous quality and improvement. Safety and security of person and property. Infection control.

And current clinical workflows With our goals to meet current Joint Commission, CDC, OSAP Guidance Hazardous materials and waste. Life safety and emergency preparedness.

Maintains a working knowledge about and in continued compliance with all of those areas listed under item (5) throughout your employment with the Council.

Provides care appropriate to the age of the patients / clients / visitors served.

As a condition of employment, a physical examination and drug-free status is required.

Is able to work and/or interact satisfactorily with a workforce and public that is ethnically and culturally diverse.

Is responsible for performing other assigned duties that are related to the above and which fall within the scope of this job description.

Must be able to travel between dental sites.

And any other duties requests requested by the dental supervisor or CDO.

Willingness to do patient outreach projects.